ACFTA official e-commerce platform

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  Register as A Buyer
By following the instructions below, you can initiate your free membership at E-Cantonfair.com. 
1. Click Join Free in the top-left corner of any E-Cantonfair.com page; 
2. Complete the registration form and click Create My Account.

  What should I do if I have not received register activation mail?
If you did not receive activation mail in inbox or spam box, please click Click here to send the activation email again after 1 minute to get a new one.

  Why did my Registration fail?
You may meet the problems when you register: 
1. Your email address has been registered as a member Please change another email address to set up your account. 
Or you can use the existed email address to retrieve your password. Click here to

  How to sign in?
Step 1. Click Sign In in the top-left corner of any E-Commerce.org page. 
Step 2. On the Sign In page, enter your account which is your user name or email address registered and password, and Click Sign In.

  Forgot Password
1. On the Sign In page, click Forget Password 
2. Enter your account which is your email address or username, and enter verification code and click Continue . 
3. You will be asked to choose use email or use mobile to retrieve your password. 

  Why was my account be banned?
If your account was banned by the system, it may be because:  The account has posted sales or other sensitive information with your buyer account. Please be noted that the buyer account shall be not allowed to post sales information.

  My account has been closed for security reasons. What can I do?
Your account may be deactivated due to a security issue being detected. Our security checks are carried out at random times on all members. They are run by E-Commerce.org to ensure that our website provides a safe trading environment. 

  Why do I need to complete my information on E-Cantonfair?
Considering of the security of your account and smooth of the transaction on E-Cantonfair.com, we are sincerely inviting you to complete your information. Click here to log in.

  How to change email address?
1. Go to Home-Account Settingand find Change Email 
2. You will be asked to change your account by Email Validation or Password Validation 
3.1. If choose Through Email Validation, please finish the following steps: 1). Click Get the validati

  How to change password?
1. Go to Home-AccountSetting and find Change Password 
2. You will be asked to change your password through email. 
3. Click Get Validation Code and a validation code email will be sent to you. Enter the code and click Submit 
4. Enter your pas

  How to edit my personal information?
Please take the following steps: 
1. Sign in to e-cantonfair.com and click For Buyer. 
2. Find HomeSetting>Personal Information Edit the information and click Submit
  
  How to edit company information?
Please take the following steps: 
1. Sign in to e-cantonfair.com and click For Buyer. 
2. Find HomeSetting>Company Information Edit the information and click Submit
  
  How to keep my information private?
We will not reveal your personal information without your permission.Currently only suppliers youve exchanged business cards with can viewyour contact information.You can make the privacy settings by signing in to Home- Settings-Privacy Set

  How to Improve my Account Security?
We suggest you change your password regularly to keep your account secure. Click here to learn how to change your password.
 
  How to set my purchase preference?
Please take the following steps: 
1. Sign in to E-Commerce.org and click For Buyer 
2. Find Home Setting >Sourcing Information Set the Purchasing Preference as per your need and click Save
  
  Why do I need to set Purchasing Preferences?
After setting purchasing preferences, the suppliers could tell if they meet your need or not and then it could avoid unmatched suppliers bother.
 
  How can I unsubscribe email from E-Commerce.org?
If you would like to remove from our mailing list, please send unsubscribe request email to buyerE-Commerce.org . We will help to remove within 1 hour as of receiving your request email during the working time: 9:00 am -18:00 pm from Mon
  
  How to search product?
There are two ways to find the product on E-Commerce.org. You can either search for suppliers or products, or let the suppliers find you by posting LeadEXpress. 1.To search the products you need 1). Go to the E-Commerce.org.
 
  How do I buy on E-cantonfair.com?
There are two ways to find the product on E-Cantonfair.com. You can either search for suppliers or products, or let the suppliers find you by posting LeadExpress. 1.To search the products you need. 1). Go to the E-Commerce.org homepage 2
  
  What should I do if I could not find the products I want?
If you cannot find a suitable product or supplier through the search, try posting a Lead EXpress. To post a Lead EXpress: 
1.Sign in to E-cantonfair.com and find LeadEXpress and click 
2. Click Post LeadEXpress 
3. Complete the form and Click Su

  How can I contact suppliers?
You could send inquiry or message or chat online via Skype to contact suppliers in E-Commerce.org Send an Inquiry: To send an inquiry, Click Inquiry on the searching page Or Click the product and enter the product specification page and cl
  
  How to send an inquiry?
Click Inquiry on the searching page Or Click the product and enter the product specification page and click Inquiry.

   Where can I check the reply to my inquiry sent?
You can check sellers reply to your inquiry sent at Inbox under Inquiry.

   Where can I find my inquiry sent?
You can find the inquiry sent in your Sent Mail under Inquiry in your account center.

   How can I view quotation sent to me in the message center?
If a supplier has sent you an online quotation, you can simply view it by clicking Inbox in the message center under Inquiry.
  
   Is there a limit to the number of inquiry I can send in a single day?
Yes, the total number of inquiry sent in a single day for each account is 35.

   What if the supplier has not responded to my inquiry?
If the supplier is online, you can use Skype to chat with them in real time. You can also contact them using the phone and fax numbers in the Contacts tab on the suppliers homepage on E-Commerce.org.

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